Shipping Policy

At brilliantme.shop, we are committed to delivering your order in a timely and efficient manner. Please review our shipping policy for important information regarding shipping costs, delivery times, and procedures.

1. Shipping Destinations

We offer worldwide shipping. Orders can be shipped to most international destinations. If you encounter any issues during checkout related to shipping destinations, please contact our customer service team.

2. Shipping Costs

Shipping costs are calculated based on the weight, size of the package, and the delivery destination. The total shipping fee will be displayed at checkout before you complete your purchase. Any applicable customs duties or taxes are the responsibility of the customer.

3. Order Processing Time

Orders are processed within 1-3 business days of receiving payment. Orders placed on weekends or holidays will be processed on the next business day. Once your order is processed, you will receive a confirmation email with tracking information.

4. Delivery Times

Estimated delivery times vary depending on the destination and shipping method chosen. Standard shipping generally takes 7-15 business days for international destinations. Express shipping options may be available for faster delivery. Please note that delivery times are estimates and may vary due to unforeseen circumstances, such as customs delays.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.

6. Shipping Issues

If you experience any issues with your shipment, such as delays, missing packages, or damaged goods, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.

7. Customs and Duties

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information on potential charges.

8. Address Accuracy

Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer. If you need to update your shipping address, please contact us as soon as possible.

9. Lost or Stolen Packages

brilliantme.shop is not responsible for lost or stolen packages once they have been delivered to the specified address. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.